Frequently Asked Questions
How do I become a trade customer and start re-selling your supplements?
In order to become a trade customer and to purchase from our trade website, you will first need to apply for an account.
Click here to complete the brief application form (approval normally takes around 24 hours). Once you are registered and approved, you will have access to full product information, pricing (including details of our discount structure), service information and the other private sections of this members-only website. You will also be able to make purchases.
Do you provide product samples?
As we do not have minimum order quantities, we do not provide product samples. If you wish to trial the products, you can purchase one pot of each.
Can I have alternative product packaging?
The product packaging comes as shown on the product pages, i.e. the flat and round white pots for the majority of the products.
We do not offer alternatives as part of our standard offering, because our products are manufactured and potted during long runs under GMP (Good Manufacturing Practice) standards at the factory, ready for next day shipping without any minimum order quantities.
Our business model enables re-sellers to initiate a quick start-up business without any advance outlay on products (including minimum orders / runs) or holding
There are many reasons why we use specific pots, but the main reason for the flat postal pots is that they are far cheaper to ship via Royal Mail as they are considered “letters”.
Using alternative packaging for the products (such as fragile and heavy glass bottles, bulky pouches etc) would in many cases double shipping costs per order, reducing profits substantially. It is also worth noting that most pouches are not recyclable (unlike our 100% recyclable pots and lids).
How do I find the product(s) I am looking for?
To find the product(s) you are looking for and/or that are most likely to meet your requirements, first log in. You may then:
- click “Shop” in the top menu, to view all available products at the same time and make multiple purchases quickly and easily
- use the “Categories” menu on the right-hand menu, to view individual product ranges
- type a keyword or product name into the SEARCH box in the top right-hand corner.
If you have any trouble locating a product or still can’t find what you are looking for after trying the above, please feel free to contact us for assistance.
How do I navigate the site?
To navigate this website, simply look through the menus at the top, left and bottom of every page. Click on a category or link you might be interested in or, alternatively, use the search facility.
Who can re-sell your products?
Anyone can re-sell our products. We supply a wide range of trade customers and natural health professionals across the world.
Are there any registration / licensing requirements before I can start selling supplements?
Yes, you will need to register as a “Food Business Operator” (FBO) with your Local Authority, at least 28 days before you start selling supplements.
This is a legal requirement. However, as you are not manufacturing, potting / handling loose product, it is really a “tick the box” exercise as there is nothing physical for the Council to inspect (unless you are holding stock).
Important points to note about your FBO application:
1. Your FBO application must be made with the Council / Environmental Health Department where YOUR head office / business is located. If you do not have physical business premises, this will simply be where you are located.
2. You MUST NOT enter our Revitalise Your Health Ltd details (such as business address, telephone number or other details) into your application. This is YOUR application, not ours. We already have our own FBO registration with Huntingdonshire District Council. You must input the premises address as your ‘head office’.
3. If you are a dropshipper (who does not have premises or hold stock), you will need to explain this to your Local Authority. In the description box, you must advise them that you are a “food broker“, who does not have any physical interaction with the products.
Do I need to have insurance / liability cover in order to resell your products?
As an initial point, it is worth noting that we sell foods and food supplements, rather than medicinal products or drugs. It is therefore unlikely that users will suffer reactions to our products. What’s more, our product labels conform to labelling laws, i.e. all ingredients, including allergens are listed. It is therefore up to the consumer to read the labels and decide if any ingredients do not suit them.
Our Revitalise Your Health Ltd company insurance (combined commercial and products liability insurance) does not include resellers. As such, if you decide that you would like to take out your own insurance cover, something like a health shop / food store reseller policy should be more than sufficient. If you are a Limited company, it may not be necessary.
In any case, we would suggest that you seek the advice of an insurance broker, solicitor or accountant if you are unsure. We cannot help you further with this query.
What is the minimum order amount / minimum number of pots I need to order?
We DO NOT have a minimum order requirement. You can order 1 pot or 1000 pots.
Do you post orders outside the UK?
Yes, we post and dropship all of our health foods and supplements to most world-wide destinations, although it is worth checking with us first as some countries may have restrictions.
My account
I have created an account, so why can’t I see products or place an order?
Your status as a trade customer will be pending during the approval stage. During this brief time (normally 24 hours), you will not yet have access to products, prices or the private sections of this members-only website. Upon approval, and once your trade account has been activated by us, we will email you to confirm that you have full access to our website. You will then be able to place orders.
How do I edit my account information?
Once you are logged in, click the “My Account” link in the top right-hand corner of our site to edit your account information at any time. Here you can:
- change your password
- modify your address book entries
- modify your wish list
- view your order history
- view your transactions
- and more.
I forgot my password – what do I do?
Click the “Login” link in the top right-hand corner of our site. On the right hand side of the page (in the “Account” box) you will see a link that says “Forgotten Password”. Click on the link, enter the email address that you registered with and you will be sent your password.
ECG HOME MONITORING SERVICES
ECG On-Demand® is a 12-lead ECG Interpretation and Holter monitoring service run by Technomed Limited. It is one of the largest, most sophisticated specialist suppliers of ECG analysis services in the UK..
How do they maintain analysis standards?
Our partners at ECG-OD only employs qualified Cardiac Physiologists who have STP/BSc Clinical physiology or equivalent, some with postgraduate qualifications such as BHRS (British Heart Rhythm Society) or IBHRE (International Board of Heart Rhythm Examiners).
The team has a wealth of experience within cardiology including roles within the NHS (both invasive and non-invasive), Cardiac Rhythm Management and managerial roles.
Each cardiac physiologist’s performance is continuously assessed by systematic sampling and assessment by a consultant cardiologist panel for accuracy of reporting. We use anonymised processes to avoid bias, and monthly audit meetings backed by quantitative statistical analysis to ensure ECG report quality is assured to the highest standards.
What licences and accreditations do Technomed have?
Care Quality Commission Registration: 1-2159303816
Department of Health accredited NHS Business Partner – approved for safe transfer and processing of sensitive medical data – IG Toolkit Assessment Report: 8HR58
Information Commissioner Office Registration: ZA083437
Quality System BS ISO 9001:2015 Certificate: 63012
What makes ECG-OD more convienient?
ECG On-Demand delivers hospital-grade arrhythmia assessment services through 12-lead ECG and ambulatory ECG (Holter) monitoring.
Remote care proved its value throughout the pandemic and has resulted in both primary and secondary care sites, maintaining delivery of quality assured cardiology diagnostic services.
How fast are results available?
Detailed cardiac physiologist reports are delivered the same day or next day to provide you the additional assurance of expert data interpretation.
Technomed guarantee all reports are delivered within 24 hours next business day.
If you require a result urgently, just call us and we will provide it for you there and then.
How do they deliver a reliable and consistent ECG opinion?
Peer review studies show that an ECG expert has a greater probability of agreeing with the consensus opinion of a consultant cardiologist panel than a non-expert. However, even the very best experts will not be in total agreement.
In order to reduce the probability of error and improve consistency, ECG-OD use a double processing technique.
1. The ECG data is first passed through a Machine Learning system which identifies ECG abnormalities present to reduce the probability of false negative results.
2. A cardiac physiologist then further refines the ECG report to improve diagnostic precision.
What happens after I place my order with Revitalise Your Health Limited?
Once your payment is received, we then process your order on our client portal with ECG-OD. Your name, address, and Date of Birth will be shared along with any specific symptoms you may be experiencing. The team at ECG-OD will reach out to confirm your delivery address and discuss any other questions you may have about the process. It is important that you confirm these details to avoid any delays or mis deliveries, as these could lead to us recovering equipment costs to you. Once we receive your payment, we will process your order through our client portal with ECG-OD. Your name, address, and date of birth will be shared, along with any specific symptoms you may be experiencing. The ECG-OD team will contact you to confirm your delivery address and address any questions you may have about the process. It is essential that you confirm these details to prevent any delays or misdeliveries, as this may result in you bearing the costs of equipment recovery.
How do I clean device and cables?
You should only use non-alcohol based cleaning agents – we recommend ‘Mikrozid Alcohol Free Wipes’ and ‘Clinell (green) Universal Wipes’.
Is data quality important?
Vital. Technomed turn quality data into quality care.
All our digital devices transmit native data ensuring maximum data quality is preserved, so the smallest health indicators are retained and spotted immediately.
Our systems ensure the right diagnosis is applied to the right patient. Some providers of similar services can’t match ECG On-Demand’s attention to data quality.
ECG-OD unashamedly set the bar high because they know this data quality protects patients and clinicians and cannot be compromised.
Is this better value?
The exceptional value of our services enable you to provide a better quality ECG testing and interpretation service, at less than NHS tariff rates.
What if I need additional clinical advice?
We recommend that you take your report to your GP to discuss further. We cannot give you any additional advice.
How is my data used?
Please read Revitalise Your Health Limited privacy policy and ECG-OD privacy policy
Methylation Testing
What is the StrideDNA Methylation Test and how can it benefit my health?
StrideDNA’s Methylation Test is an advanced DNA screening test that provides insights into your genetic profile, nutrient deficiencies, and metabolic pathways. It helps you optimise your health by offering actionable and personalised recommendations based on your unique genetic makeup
What is included with StrideDNA Methylation Test?
The DNA and Methylation report includes;
- an easy-to-use DNA home kit,
- free return to mailer to our partner UK laboratory,
- 5 Methylation reports with actionable insights;
– Folate Cycle
– Methionine Cycle
– Transsulphuration Pathway
– BH4 Cycle
– Urea Cycle - 1:1 Health Expert Support (Dietician)
- Digital Health Platform
What is included in the Methylation and Nutrigenetic Test?
5 Methylation reports with actionable insights;
– Folate Cycle
– Methionine Cycle
– Transsulphuration Pathway
– BH4 Cycle
– Urea Cycle
24 Nutrigenetic Reports;
– Carbohydrate Sensitivity
– Saturated Fat Sensitivity
– Vitamin A needs
– Vitamin B2 needs
– Vitamin B6 needs
– Vitamin B9 (folate) needs
– Vitamin C needs
– Vitamin B12 needs
– Vitamin D needs
– Vitamin E needs
– Iron Overload
– Iron Deficiency
– Antioxidant needs
– Omega 3 needs
– Lactulose Intolerance
– Coeliac Predisposition
– Fructose Sensitivity
– Salt Sensitivity
– Alcohol Response
– Caffeine Sensitivity
– Detoxification Phase I
– Detoxification Phase 2
– Sugar Preferences
– Bitter/Sweet Preferences
– 1:1 Health Expert Support (incl Dietician)
– Digitial Health Platform
What is in the StrideDNA Optimal test?
All of the above, plus;
4 Genetic Fitness Reports;
– Power/Endurance
– Aerobic Training Response
– Recovery Efficiency Report
– Injury Predisposition
5 Genetic Mental Cognition (Stress & Sleep) with actionable insights;
– Genetic Chronotype
– Sleep quality
– Caffeine & Sleep Response
– Stress Tolerance
– Warrior or Strategist
7 Genetic Skin Reports;
– Skin Aging
– Oxidative Stress Impact
– Sensitivity to refined Carbohydrates & Glycation
– Pigmentation
– Nickel Sensitivity
– Detoxification
– Skin Inflammation
– 1:1 Health Expert Support (Dietician)
– Digital Health Platform
Are Methylation tests available to Under 18’s?
No. These tests are not suitable to Under 18’s. By purchasing a test, or activating one, or accepting treatment, you confirm that you are the individual being tested and that you are over the age of 18. If you have any questions, please get in touch with us. We will be happy to help.
