Privacy and Cookies Policy

Updated 01.02.2025

Your privacy matters

Revitalise Your Health takes its customers’ privacy and confidentiality seriously. This privacy policy explains how Revitalise your health uses your “personal data” when you use our services. We’ve tried to make our privacy policy simple, clear and easy to read.

We may make changes from time to time, and you should check back here regularly to keep up-to-date. 

We may, from time-to-time, highlight major changes to you by email or other routes, depending on your communication preferences.

Who we are, how to contact us and our Data Protection Officer

We are Revitalise Your Health Limited, a privately owned company registered in England and Wales 15683736. Our registered address is 5 The Old Granary, Carters Boatyard, Buckden, Cambridgeshire, PE19 5RY. 

Our data protection officer is Kelly Thompson.

Our registration number with the ICO is ZB691885

What personal data do we hold? 

Revitalise your health will only ever ask for personal data if it is required for a specific purpose; with that in mind we have created a full list of all the kinds of personal data that we may ask you to provide in order to achieve those purposes. The kinds of personal data we may collect are:

What we do with your personal data

We will use personal data firstly to fulfil any contractual obligations that exist between us and you; where we request personal data be provided to meet the terms of any such contract you will be required to provide the relevant personal data or we will not be able to deliver the goods and/or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract. 

We may also process your personal data in accordance with our legitimate business interests; this is on the considered measure that we need the personal data to achieve the various purposes and that it could be reasonable for an individual to expect their data to be used for those purposes.

Our data processing activities conducted on the lawful basis of ‘legitimate interests’ are:

• To provide you with goods and services you are looking for
• To inform you of other goods and services we provide, or offers that may interest you (direct marketing)
• To send notifications on subjects you have subscribed to, or otherwise asked us to keep you informed of.
• To improve the quality of the services we offer, and to better understand our customers’ needs by requesting feedback, or requesting you review the services we have provided, or we may send survey forms that we ask you to complete.
• To notify you of any changes to the goods and/or services we provide, or have provided, that may affect you.
• To allow us to understand the scale and range of our customer base; for statistical analysis and market research.
• To recognise when customers re-engage with our services.
• To allow us to support and maintain our products in active service.
• To provide reference information to third-party organisations where you request us to do so.
• To enable us to improve our website so content is delivered more efficiently.
• To enhance the security measures in place that protect data we are responsible for.
• To investigate any insurance claims.
• To protect the company’s assets.

We may also process your data in order for Revitalise Your Health to comply with our various legal obligations; this might include:

• Providing for financial commitments between us and you, or to relevant financial authorities.
• Complying with industry regulatory requirements and any self-regulatory schemes.
• Carrying out required business operations and due diligence; e.g. administration, security, reorganisations, investment or corporate/asset sales.
• Cooperating with relevant authorities for reporting criminal activity, or to detect and prevent fraud.

Where did we obtain your personal data?

Other than collecting data directly from you; We may gather personal data from sources including:

• Technical sources that gather data over time when you visit our online platforms.
• Some platforms may make use of your various device settings that allow us to identify your geographical location, these systems use technology such as IP Address mapping, WiFi, GPS signals and cell tower positioning.

What information does our online platform collect?

Below you can see the types of customer and technical data that our online platform collects, with examples.

• Cookie Identifiers include Exponea_cookie; GoogleAnalytics_ID; GlobalE_cookie; hotjar_cookie.
• Identity Data includes first name, last name and gender.
• Contact Data includes delivery address, email address and telephone numbers.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. These do not include bank details.
• We do not store customer credit card details.
• Technical Data includes internet protocol (IP) address, browser type and version, location by country, operating system and device details.
• Profile Data includes your orders and type of product purchased.
• Usage Data includes information about how you use our website, such as what products you have viewed and whether you have updated your basket.
• Preferences Data includes your consent preferences in receiving marketing from This helps us to manage our relationship with you and ensures you only receive communications from us that are relevant and timely.

What do we use your information for?

Who we share your personal data with (“recipients of your personal data”)

To achieve the above-stated purposes for which we process your data, we may need to share your data with various third-party service providers who act as data processors, such as our partners and their laboratories handling your test. For ECG monitoring privacy and data sharing, please read here
For home health checks privacy and data sharing, please read here

As part of the transaction process, we automatically verify some data you provide us with to complete your transaction with external organisations – for instance, if you buy using a credit or debit card, our systems automatically check the details you have provided are correct with your credit or debit card supplier. They don’t get to see what specific items you have purchased. 

We work with a number of trusted third-parties to ensure that the experience we give on-site is relevant, optimised and useful to you. These third-party products include Google Analytics, Google Ads, Facebook, Exponea, Hotjar among others.

We never sell customers’ details to other organisations. 

In the event that we sell or reorganise our business, or if otherwise required by law or by an authorised regulator, we may transfer your personal data as a part of the general business data to the relevant parties.

Your rights – how you can control how we use your personal data, your rights and how to find our information we hold about you

We want you to be happy and confident with how your information is being handled.

There are several rights granted to you immediately upon providing us with your personal information; these are mentioned below. We’d like you to know that at Revitalise Your Health we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

You have the Right of Access:

This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.

If you would like access to the personal data we have about you, we ask that you contact us by using any of the details below.

The Right to Rectification:

If you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

The Right to Objection:

The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

The Right to Portability:

This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.

The Right to Complain:

We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Revitalise Your Health to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or any of the other reporting methods listed on their website:

• https://ico.org.uk/concerns

How long we store your personal data

Your account stores details of your purchases. You can control the visibility of purchases you have made in the past, but we may keep information about purchases you have made for longer, for instance in case you have a complaint or query about a test you have bought from us.

We will keep your personal data only:

• For as long as required in order to achieve the purposes for which it was gathered, in line with this privacy notice.
• Until the organisation is no longer required to do so in order to comply with any regulatory requirements or financial obligations it is subject to.
• Until all purposes for which the data was originally gathered have become irrelevant or obsolete with a minimum of 8 years.

For determining when personal data should be erased, we shall take the following into consideration:

• The amount of and sensitivity of the personal data that we have.
• The amount of harm that could be caused by a data breach.
• The benefits of the purposes the data is being used for any legal requirements that we are bound to.

You may request that we erase your personal data an anytime, though in cases where there is a remaining relevant or legal reason why we are required to keep the data, we may opt to restrict the amount of processing being conducted to what is absolutely necessary, in line with your legal rights in order to minimise the impact the processing will have.

Children and young people

Our site is not intended for and shall not be used by anyone under the age of 18.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described above. The term “outside parties” does not include Revitalise Your Health Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

How can you opt-out, remove or modify information you have provided to us?

To unsubscribe from our emails, please click on the unsubscribe link included in all emails. Please note that due to email production schedules, you may still receive any emails already in production.

To opt out of receiving text messages, please follow the instructions included in all text messages. Please note that due to text message production schedules, you may still receive any texts already scheduled.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping purposes.

Third party links

In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies and terms and conditions of service. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

INFORMATION ABOUT US

www.revitaliseyourhealth.co.uk is a site operated by REVITALISE YOUR HEALTH LTD (“We”). We are registered in England and Wales under company number 15683736 and have our registered office at 5 The Old Granary, Carters Boatyard, Buckden, Cambridgeshire, PE19 5RY. Our main trading address is 5 The Old Granary, Carters Boatyard, Buckden, Cambridgeshire, PE19 5RY.  We are not currently VAT registered.

We are registered with Huntingdonshire District Council as a Food Business Operator (FBO) for our own brand supplements

We are registered with the ICO – Ref; ZB691885.  

We cannot and will not provide medical advice on your symptoms. Our home health services are provided by third-party registered medical professionals and they are registered with the Care Quality Commission (CQC)

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly contact us

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.

Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

CONTACT US

If you have any questions, comments or are looking for a specific service, please contact us;

Email: info@revitaliseyourhealth.co.uk

Call: 01223 658277

Thank you for visiting our site.